Velvet Hour
Support
We read every message and usually reply within two business days.
Email us
safety@velvethourafterdark.comWrite from the email address on your account so we can find it quickly. Never send us your password or ID.
In the app
- Report or block someone: open their profile or your chat with them, tap ··· and choose Report or Block. They aren’t told.
- Privacy & support: Profile → Privacy & support has safety tips, discreet notifications and profile visibility.
- Membership: subscriptions are billed by Apple. To cancel or change one, open iPhone Settings → your name → Subscriptions.
Common questions
Why do I have to verify my ID?
Velvet Hour is for adults 18 and over, and every member is a real, verified person. Verification takes about two minutes with your ID and a selfie. We keep only the result and your date of birth.
My ID check is “in review”
Most reviews finish within a day. You’ll be let in automatically as soon as it’s approved.
How do couple profiles work?
One partner creates the profile and shares an invite code. The profile goes live once everyone has joined.
How do I delete my account?
See Delete your account.
Safety concerns
If you feel unsafe or someone has broken our rules, report them in the app and email us. If you’re in immediate danger, contact your local emergency services first.